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Terms & Conditions

TopShelf endeavours to keep the website as up to date and accurate as possible. Sometimes product may no longer be available or out of stock. If such a situation does occur we will notify you as soon as possible and will happily organise a refund or credit.

TopShelf makes every effort to ensure information on our website is up to date and correct at the time it was loaded. Please notify us if you are aware of any inconsistencies.

All prices shown on this website are in New Zealand Dollars (NZD) and are inclusive of GST. Prices shown on the website may vary from the prices shown elsewhere with other retailers. Prices are subject to change without notice. Once you have confirmed your order, the price will be set. In the unlikely event of an error in pricing we will notify you by email before processing the payment.

TopShelf uses the Shopify Payments Gateway for its online credit card transactions. This provides a secure and efficient credit card processing service for our customers in New Zealand. TopShelf does not have access to your full card number. All transactions are processed in real-time. We accept VISA and Mastercard. Unfortunately we cannot accept payments by AMEX or Diners Cards

Ownership shall remain with TopShelf until the customer has made payment in full. Until ownership passes to the customer TopShelf may repossess any or all of the goods supplied.

Unfortunately, orders cannot be cancelled once payment has been made. If you make an error when processing your order please contact us.

Once TopShelf receives your order we will do our best to package and deliver your order as quickly as possible. We endeavour to dispatch all orders within one working day. Most other orders within New Zealand will be dispatched within 2-4 working days. If we can only partially fill your order we will contact you directly to discuss delivery options. 

Shipping is within New Zealand only. 

Please note that all items bought on sale are unable to be returned or exchanged.

The liability of TopShelf whether in contract or tort, for any loss, damage or injury arising directly or indirectly from any defect or non-compliance of the goods supplied is limited to replacement or repair of such goods or damages not exceeding the invoice value of such goods. TopShelf shall not be liable for any consequential indirect or special damage or loss of any kind whatsoever.

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